Return & Refund Policy

Last Updated: September 2026

Thank you for choosing Curtain and Blinds for your curtains, blinds, shades, and window treatment solutions. We are committed to delivering high-quality products and professional installation services. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return & Refund Eligibility

• You may request a return or refund within 10 days of receiving your product.

• After 10 days from delivery, we cannot offer any refund or exchange under any standard circumstances.

• To be eligible for a return/refund, the item must:

  • Be unused and uninstalled

  • Be in the same condition as delivered

  • Be in its original packaging (if applicable)

  • Not show any signs of damage, misuse, or alteration not caused by our team.

• We reserve the right to refuse returns that do not meet these eligibility conditions.

2. Custom or Made-to-Order Products

Because many of our window treatments are custom-made to your exact specifications:

• Custom Made-to-Measure Items: Products customized according to customer measurements or specifications (including made-to-measure curtains, roller blinds, Roman blinds, vertical blinds, Venetian blinds, motorized blinds, and blackout curtains) are non-refundable and non-returnable, unless they arrive with a manufacturing defect or as an incorrect item supplied by us.

• Customers are strongly advised to carefully verify measurements, fabric selections, and colors before confirming custom orders.

3. How to Request a Return or Refund

To initiate a return or refund request, please contact us directly:

• 📧 Email: info@curtainandblinds.ae

• 📱 Phone/WhatsApp: +971-55-472-2980

Please include:

• Order or invoice number

• Product name or service details

• Reason for return/refund

• Clear photos (if the product is damaged, defective, or incorrect)

Once your request is reviewed and approved, we will provide further instructions. Items returned without prior authorization will not be accepted.

4. Return Shipping & Costs

• Defective, Damaged, or Incorrect Items: If the product is confirmed to be defective, damaged, or incorrect due to our error, we will cover the return shipping or replacement cost.

• Change of Mind / Non-Custom Standard Items: If eligible, the customer is responsible for return shipping costs.

5. Restocking Fee

• Restocking Fee: AED 0.00 (We do not charge any restocking fee for eligible returns).

6. Refund Process & Timeline

Once we receive and inspect your returned item:

• You will receive an email confirmation regarding the approval or rejection of your refund.

• If approved, your refund will be processed and automatically applied to your original method of payment.

• Refund Processing Time: Refunds typically take 10 to 15 business days to reflect in your account, depending on your bank or card issuer.

• Original shipping or installation charges are non-refundable unless the return is due to our error.

7. Damaged or Defective Deliveries

If your delivery arrives damaged or defective:

• Please take clear photos of the outer packaging, inner packaging, and the damaged product.

• Contact us within 48 hours of delivery at info@curtainandblinds.ae or +971-55-472-2980 so we can arrange a replacement or prompt resolution.

8. Order & Service Cancellations

• Standard or ready-made orders may be cancelled within 24 hours of confirmation, provided production or dispatch has not begun.

• Once custom manufacturing, fabric cutting, or installation has started, cancellation requests for custom-made orders cannot be accepted.

9. Contact Information

For any questions regarding our Return and Refund Policy, please reach out to us:

• Company Name: Curtain and Blinds (Fixit Design Carpet and Curtains Trading L.L.C)

• Address: 4th St, Al Quoz 1 – Dubai, UAE

• Phone / WhatsApp: +971-55-472-2980

• Email: info@curtainandblinds.ae